Toolpath currently only offer annual subscriptions. However, you can cancel anytime without long-term contracts.

If you currently have an early adopter or promo subscription, cancelling will void any long term benefits you may have.

No, Toolpath has no setup fees. You only pay for your subscription plan. Our partners may offer additional consulting services you may wish to take advantage of for a fee.

Currently, Toolpath does not offer subscription pauses, but you can cancel and resubscribe at any time.

You’ll retain access until the end of your billing cycle, but your account will deactivate afterward unless you resubscribe.

Currently, we keep your data intact, unless you ask us to delete it. In the future we may need to archive inactive accounts, but we will notify you if we end up needing to implement such a policy.

After 5 years, the discount will end, and your subscription will renew at the then-current standard price.

All subscriptions include email, chat and phone support, as well as onboarding support with the Toolpath customer success team.

Premium support plans may be available to purchase via our regional partners.

We aim to respond to all support enquiries within 1 business day.

You can email support@toolpath.com or submit a support ticket at any time. Please provide a descriptive subject line and detail as much of the issue as you can. Screenshots and/or screen recordings help our team to get a useful response to you as soon as possible.

You don't need a credit card to start a trial with Toolpath.

We use Stripe as our payment processing platform. In some countries we may only support Credit Card payments, however, we do offer wire / ACH transfer in some countries already.

We try to support as many payments options as possible around the world. Typically we support major credit cards and bank to bank transfers.

We use Stripe as our payment transaction platform. Please let us know if you'd like us to support additional methods for your country.

You will receive a receipt for each transaction, sent to the email you used when you started your Toolpath subscription. 

Unless you cancel your subscription, you will be automatically billed at the anniversary of your annual Toolpath subscription, using the same payment method you used initially.

Contact us if you would like to change your payment method.